Marhaba Service خدمة مرحبا





Marhaba Service خدمة مرحبا

The Warmest of Welcomes

Marhaba means ‘welcome’ in Arabic and that’s exactly what we offer: a warm, helpful welcome at the airport, whether you are arriving or departing.

Our range of meet and greet services can make an enormous difference to any trip – whether it is providing ease and comfort for an elderly relative, ensuring VIP treatment for an important client, or just making a family holiday run more smoothly.

Bronze Meet & Greet

Whether you are arriving or departing, we will meet you and guide you through the formalities. We will help with your baggage, and where possible provide buggy car transfers and hand baggage trolleys.

This Service Includes:
  • Meet and greet on arrival at the immigration area or on departure at the Marhaba meeting lounge for check-in formalities.
  • Guide you through the airport.
  • Fast track through immigration and security
Silver Meet & Greet

We will meet you and escort you through all the formalities and clearances, including assistance through Immigration with swift clearance through the dedicated Marhaba fast-track counter.

We will also provide complimentary porter services, and any help you need with your baggage. If you need a wheelchair – just ask. And where possible, we also provide priority buggy car transfers.

This Service Includes:
  • Meet and greet on departure at the kerbside or on arrival as you enter the terminal.
  • Accompany and escort you all the way through the airport formalities.
  • Fast track through immigration and security.
  • Complimentary porter service to help you with your baggage on arrival or departure.
Gold Meet & Greet

Our gold service on arrivals and departures provides a dedicated private escort who will accompany you through all the airport formalities.

We will also provide porter services as well as complimentary access to the Marhaba lounge on your next departure from Dubai.

This Service Includes:
  • Dedicated one-to-one service
  • Meet and greet on departure at the kerbside or on arrival as you enter the terminal
  • Accompany and guide you all the way through the airport
  • Fast track through immigration and security
  • Complimentary porter service to help you with baggage on arrival or departure
  • Complimentary access to the marhaba lounge on your next departure
Family Meet & Greet

This service is designed especially for families and mothers travelling with young children or infants. We will make the airport experience easy, while meeting and escorting you through all the formalities and clearances.

This Service Includes:
  • Meet and greet on departure at the kerbside or on arrival as you enter the terminal
  • Accompany and escort you all the way through the airport formalities
  • Fast track through immigration and security
  • Complimentary porter service to help you with baggage on arrival in the baggage belt area or departure in the check-in area
  • Baby stroller (in Terminals 1 and 3)
  • Priority buggy car transfer (on request, and subject to availability)
The Marhaba Lounge
Whatever your airline or class of travel, as a Marhaba customer you will be welcomed at our exclusive airport lounges:
Dubai International Airport, Terminal 1, Concourse C
Located at the east end of Terminal 1 between Gates C23 and C25.
Dubai International Airport, Emirates Terminal 3, Concourse B
Located at the east end of Level 4 on the north side of the concourse, close to Gate B21. The entrance to the lounge is via a dedicated elevator from Level 3 departures.
Dubai International Airport, Emirates Terminal 3, Concourse A
Located between Gates A3 and A2 .
Open 24 hours a day, these friendly, peaceful oases are the ideal place to relax, eat or catch up with work, before or after your flight.

You will find all the business services you could need, as well as a food court offering a wide range of food and drink.

 This Service Includes:
  • PCs, internet and phones
  • International dishes and open buffet including non-alcoholic and alcoholic drinks.
  • Children’s area and VIP area
  • Priority buggy car transfer to your departure gate where possible.
  • Our lounges in C-A and C-B, Terminal 3 also include:
  • A special smokers’ area so that you can relax in comfortable surroundings without causing any discomfort to our non-smoking customers
  • Shower facilities are available at an additional charge

‘Experience the Luxury with Marhaba Services’




 

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