Marhaba Service خدمة مرحبا





Marhaba Service خدمة مرحبا

The Warmest of Welcomes

Marhaba means ‘welcome’ in Arabic and that’s exactly what we offer: a warm, helpful welcome at the airport, whether you are arriving or departing.

Our range of meet and greet services can make an enormous difference to any trip – whether it is providing ease and comfort for an elderly relative, ensuring VIP treatment for an important client, or just making a family holiday run more smoothly.

Bronze Meet & Assist Service

Whether you are arriving or departing, we will meet you and guide you through the formalities. We will help with your baggage, and where possible provide buggy car transfers and hand baggage trolleys.

This Service Includes:
  • Meet and greet on arrival at the immigration area or on departure at the Marhaba meeting lounge for check-in formalities.
  • Accompany and guidance through the airport
  • Assist with baggage reclaim on arrival
  • Fast track through immigration and security

    This service is highly recommended for passengers who require a speedy clearance at Departures or Arrivals.

Silver Meet & Assist Service

The premium silver offering is available on arrivals or departures. Marhaba will meet and escort passengers through all the formalities and clearances, including assistance through immigration with swift clearance through the dedicated marhaba fast-track counter.

Also provided are complimentary porter services, and any help needed with baggage. If a hand baggage trolley, or wheelchair are needed – just ask. And where possible, priority buggy car transfers are also provided.

This Service Includes:
  • Meet and greet on departure at the kerbside or on arrival as you enter the terminal.
  • Accompany and escort you all the way through the airport formalities.
  • Fast track through immigration and security.
  • Assistance with baggage reclaim on arrival.
  • Porter service.
    The service is highly recommended for Elderly passengers, Young passengers (travelling alone), Passengers who are monolingual, first time users of Dubai Airport, Ladies travelling alone or Wheelchair passengers.
Gold Meet & Assist Service

Marhaba’s premium gold service provides a one on one dedicated private escort, who will accompany passengers through all the airport formalities.
Also provided are porter services as well as complimentary access to the Marhaba lounge on departures. If a hand baggage trolley, or wheelchair are needed – just ask. And where possible, priority buggy car transfers are also provided.

This Service Includes:
  • Dedicated one-to-one service
  • Meet and assist on arrival as the passengers enter the terminal or on departure at the kerbside.
  • Accompany and escort all the way through the airport.
  • Fast track through immigration and security.
  • Help with baggage reclaim and security.
  • Porter service.
  • Complimentary access to Marhaba lounge (located in departures area – any terminal).
  • Multi-lingual speaking staff upon request

    The service is highly recommended for VIPs / CIPs/ CEOs, high profile passengers.

Family Meet & Assist Service

This service is designed especially for families and mothers travelling with young children or infants. We will make the airport experience easy, while meeting and escorting you through all the formalities and clearances.

This Service Includes:
  • Meet and assist on departure at the kerbside or on arrival as passengers enter the terminal.
  • Accompany and escort all the way through the airport formalities.
  • Fast track through immigration and security.
  • On arrivals we’ll help with baggage reclaim.
  • Porter service.
  • Baby stroller (in Terminals 1 and 3).
  • Priority buggy car transfer and hand baggage trolley (on request, and subject to availability).
  • Definition of Meet and Assist Services for Family:
    – Minimum 2 passengers/Maximum 4 passengers from the same family.
    – Supplementary charges will apply for any additional members.
    – Special rates available for Marhaba lounge if family service booked in conjunction with the Meet & assist Services.
Elite Meet & Assist Service

Elite is ideal for VIPs and those who love to travel in luxury and style. We not only take care of every single detail, with personalized attention and a seamless service, we also ensure absolute comfort and privacy at every stage.

Marhaba Elite offers a personalized shopper for duty free, exclusive lounges to rest in while we complete arrival or departure procedures for you, and luxurious chauffeur-driven limousines.

If you are travelling as a family, Marhaba Elite extends its welcome for up to four members – offering a relaxing and personalized experience that is ideal for those travelling with young children and infants.

Key Service Features

  • Personalized attention and seamless service
  • Meet and Greet immediately on arrival and assistance through the airport
  • Exclusive VIP lounges with à la carte dining
  • All immigration procedures completed by Marhaba while you relax
  • Dedicated personal shopper and porter*
  • Chauffeur lounge on arrival
  • Luxurious chauffeur-driven limousines
  • * Baggage delivery service available for an additional charge, Buggy Car service subject to area access

When Arriving;

  • Personal greeting at arrivals gate
  • Buggy transport*
  • Sit back, relax and enjoy complementary refreshments at our Chauffeur lounge while we bring your baggage to you.
  • Dedicated porter from arrival gate to assist with baggage**
  • Dedicated personal shopper to assist you at Dubai Duty Free
  • Luxury chauffeur-driven limousine

When Departing;

  • Personalized attention and seamless service
  • Luxury chauffeur-driven car
  • Meet & Greet as soon as you pull up at the airport terminal
  • Dedicated porter to assist with baggage until the boarding gate
  • Dedicated personal shopper to assist you at Dubai Duty Free
  • Buggy transport
  • Exclusive Marhaba Elite Departures lounge with à la carte dining and complimentary refreshments
The Marhaba Lounge

Whatever your airline or class of travel, our Marhaba customers are welcome at our exclusive Marhaba airport lounges available in all terminals 1, 2 and 3 at Dubai International Airport, and at Al Maktoum International Airport at DWC.
Open 24 hours a day, these friendly, peaceful oases are the ideal place to relax, eat or catch up with work, before or after a flight.
Our lounges include:

  • Buggy transport
  • PCs, internet, phone and fax (with free local calls)
  • international buffet serving hot and cold meals as well as a range of hot and cold drinks
  • Priority buggy car transfer to the departure gates where possible
  • Shower facility: We provide shower facilities (at an additional charge) in both of the Marhaba lounges located in Emirates Terminal 3, Dubai.
  • Smoking Area: A special smokers’ room in selected Marhaba lounges located in Emirates
  • Terminal 3 Concourse A, B, C and Terminal 2 in Dubai.

Lounge locations
Dubai International Airport Terminal 1, Concourse D from the Duty free, take the Elevator to the lounge level. The Marhaba lounge is located on your right
Dubai International Airport Terminal 2, the lounge is located the Departure Area, beyond security clearance opposite gate F3/F4.
Dubai International Airport Terminal 3, There are three Marhaba lounges in Terminal 3.
Concourse A, Marhaba departure lounge is located between gates A3 and A2.
Concourse B, Marhaba departure lounge is located at the east end of Level 4 on the north side of the concourse, close to gate B21. The entrance to the lounge is via a dedicated elevator from Level 3 departures.
Marhaba departure lounge is located at the east end of Terminal 1 between gates C23 and C25.
Inter–terminal/within the same terminal:
This service is offered to passengers requiring transfer service assistance between terminals or within the same terminal whilst transiting through Dubai International Airport enroute their journey.

Al Maktoum International Airport
Lounge is located by the food court area in level 1
This service is highly recommended for all Passengers who are in transit, transfer and joining regardless of class of travel.

This Service Includes:

  • Meeting passengers on arrival at the respective terminal (as applicable)
  • Escort through transfer formalities for onward check in
  • Identifying bags for onward connection to be handed over to baggage section to carry forward the formalities; and (This requirement needs to be specified at time of booking)
  • Transferring passengers to the respective terminal for onward departure (as applicable)

The rates for Transfer Services will vary depending on the requirement, the following range of transfer services are available:

  • Standard Passenger Transfer Service
  • Personalized Transfer Service
  • Inter Terminal Passenger Transfer Service with baggage identification 

‘Experience the Luxury with Marhaba Services’

 




 

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